Shipping policy

SHIPPING POLICY

The Fix Bikes

Last Updated: September 1, 2026

Thank you for shopping with The Fix Bikes. We aim to provide a reliable and transparent shipping experience. This Shipping Policy explains order processing, estimated delivery times, shipping charges, tracking, and what to do if an issue occurs.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding federal holidays.

During holidays, promotions, periods of unusually high order volume, or circumstances outside our reasonable control, processing may take longer.

Once your order has been prepared and transferred to the shipping carrier, you will receive shipping confirmation when tracking information is available.

2. ESTIMATED DELIVERY TIME

After processing, estimated delivery within the United States is generally:

Standard Shipping: 3–7 business days

Estimated delivery times begin after the order has been processed and shipped.

Delivery dates are estimates and are not guaranteed. Weather conditions, carrier delays, transportation disruptions, holidays, or other circumstances outside our control may affect delivery.

3. SHIPPING COSTS

Applicable shipping charges will be displayed during checkout before you complete your purchase.

If a promotion provides free shipping, any eligibility requirements will be displayed on our website or at checkout.

Additional charges may apply to certain oversized or heavy products or destinations requiring special delivery arrangements. When applicable, these charges will be disclosed before the order is completed.

4. ORDER TRACKING

When tracking information is available, it will be sent to the email address provided with your order.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking information has not updated for an extended period, contact us at:

support@thefixbikes.us

Please include your order number so our team can assist you.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please carefully verify:

  • Recipient's full name

  • Street address

  • Apartment or unit number, if applicable

  • City, state, and ZIP code

  • Contact information

If you notice an address error after placing your order, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

6. FAILED OR UNDELIVERABLE DELIVERY

If an order is returned to us because of an incorrect or incomplete address, refused delivery, or another delivery issue attributable to the recipient, additional shipping charges may apply if the order needs to be shipped again.

We will contact you when possible to determine the appropriate next step.

7. DAMAGED PACKAGES

Please inspect your package and product promptly after delivery.

If your order arrives visibly damaged, defective, or with missing items, contact us as soon as possible at support@thefixbikes.us.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping box and packaging when relevant

This information helps us review the issue and determine an appropriate resolution.

8. LOST OR MISSING PACKAGES

If tracking shows that your package is still in transit beyond its expected delivery period, please contact us so we can help review the shipment.

If tracking shows Delivered but you cannot locate the package, we recommend checking around the delivery location and with household members or others who may have accepted it.

You may also need to contact the shipping carrier.

If the package still cannot be located, contact The Fix Bikes at support@thefixbikes.us with your order number and tracking information.

9. MULTIPLE SHIPMENTS

Some orders containing multiple products may be shipped separately due to product availability, package size, or fulfillment requirements.

If your order is divided into multiple shipments, you may receive separate tracking numbers and packages.

Receiving one package does not necessarily mean the entire order has been delivered.

10. DELIVERY DELAYS

Although we work to ensure orders arrive within their estimated delivery periods, delays can occasionally occur because of circumstances outside our reasonable control, including:

  • Severe weather

  • Carrier disruptions

  • Transportation delays

  • Peak holiday periods

  • Natural disasters

  • Incorrect delivery information

  • Other unexpected logistics disruptions

We will provide reasonable assistance when a shipment experiences an unusual delay.

11. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as quickly as possible at support@thefixbikes.us.

We will make reasonable efforts to process your cancellation request before the order ships.

If your order has already been processed or shipped, cancellation may no longer be possible. In that situation, our Return & Refund Policy may apply after delivery.

12. SHIPPING RESTRICTIONS

Certain products may have shipping restrictions based on their size, weight, destination, carrier requirements, or applicable transportation regulations.

If we cannot ship an order to the address provided, we will contact you regarding available options.

13. CONTACT INFORMATION

For questions about shipping, delivery, tracking, or an existing order, please contact us:

The Fix Bikes
7004 Gill Ct
Labelle, FL 33935
United States

Email: support@thefixbikes.us
Phone: +1 (786) 853-5670

When contacting us about an existing order, please include your order number so we can assist you efficiently.