Refund policy

RETURN & REFUND POLICY

The Fix Bikes is committed to providing quality products and dependable customer service. If you are not fully satisfied with your purchase, please review the return and refund terms below.

Last Updated: September 1, 2026

1. RETURN PERIOD

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be in the same condition in which it was received.
Be unused, unworn, and free from damage caused after delivery.
Include all original parts, accessories, manuals, and packaging.
Include proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

2. HOW TO REQUEST A RETURN

Before sending any product back, please contact our customer support team:

Email: support@thefixbikes.us
Phone: +1 (786) 853-5670

Please include your:

Full name
Order number
Product you wish to return
Reason for the return
Photos or videos if the product arrived damaged, defective, or incorrect

Our team will review your request and provide return instructions when applicable.

Please do not send a return before receiving return instructions from us.

3. RETURN ADDRESS

Approved returns may be directed to:

The Fix Bikes
7004 Gill Ct
Labelle, FL 33935
United States

Please contact us before shipping any return because the appropriate return destination may depend on the item or circumstances of the return.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible at support@thefixbikes.us.

Please provide clear photographs or videos showing the problem whenever possible.

After reviewing the issue, we may offer an appropriate resolution such as a replacement, replacement component, return, or refund.

5. NON-RETURNABLE ITEMS

Certain products may not qualify for return, including:

Items showing significant use, damage, modification, or improper installation.
Products missing original components or accessories.
Items returned outside the applicable return period.
Gift cards.
Items specifically marked as final sale or non-returnable at the time of purchase.

If you are unsure whether your item qualifies, contact us before returning it.

6. RETURN SHIPPING

For returns resulting from a customer preference, incorrect selection, or change of mind, the customer may be responsible for return shipping costs.

If the return is caused by an incorrect, damaged, or defective item provided by The Fix Bikes, we will review the circumstances and provide the appropriate return instructions.

We strongly recommend using a trackable shipping service when returning merchandise. We cannot guarantee receipt of a package that cannot be tracked.

7. REFUNDS

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Original shipping charges may not be refundable unless the return resulted from an error on our part or applicable law requires otherwise.

8. PARTIAL REFUNDS

In certain situations, only a partial refund may be issued, including when:

The item has signs of use beyond what is reasonably necessary to inspect it.
Parts, accessories, manuals, or original packaging are missing.
The product is returned damaged for reasons unrelated to shipping or a product defect.

Any deduction will be determined after the returned item has been inspected.

9. EXCHANGES

If you need a different product, model, size, or variation, please contact us at support@thefixbikes.us.

Depending on availability and the circumstances, we may provide exchange instructions or recommend returning the eligible item and placing a new order.

10. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel the order before it enters processing or shipment. Once an order has already been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

11. REFUND DELAYS

If you have received confirmation that a refund was issued but have not received the funds, please first check with your bank, credit card company, or payment provider.

Processing times vary between financial institutions.

If the refund still cannot be located after contacting your payment provider, please contact us at support@thefixbikes.us.

12. CONTACT US

For questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact: